In Zendesk, Kixie will automatically create tickets off of your phone calls, complete with a call recording inside the ticket. If the person you are calling/being called by is already in Zendesk, then Kixie will automatically create the ticket under that person’s name. The screenshot below shows an incoming call, and the ticket automatically populating within Zendesk, complete with the caller’s name as the ticket requestor.

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If the phone number of the person you are calling/being called by is not in Zendesk, then Kixie will still create a ticket, and will also create a new contact in Zendesk which you can modify as needed.

For a video demo of our Zendesk integration, press play below.

That’s a wrap! If you are interested in a free trial, you can sign up here in less than 3 minutes! 

Categories: Zendesk